All orders are handled and shipped with the utmost care. We strive to reach complete satisfaction but please understand that some things can be out of our control. Please read our policies below:

Domestic & international shipping

Packages are shipped with tracking and insurance. Typically by way of USPS or UPS mail.

At this time, we do not offer international shipping. If you would like us to make an exception, please send an email to shop@kathygalethomas.com and we can discuss details.

returns & exchanges

All sales of original artwork are final sale. We do not accept returns or exchanges on these items.

damaged or faulty goods

We are not liable for any mishandling or failed delivery by the shipping service (USPS or UPS), and we are not liable for any damage incurred post-delivery. We handle and ship each item with the utmost care.

Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, we are more than happy to forward it to your correct address, though we ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to our studio, we are happy to reship, but ask that you pay the for the additional postage.

contact us

Please email shop@kathygalethomas.com if you have any questions about your order.